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Kempinski Al Othman Hotel in Al Khobar is hiring a Front Office Agent to manage guest check-in and check-out in line with Kempinski’s service standards and Leading Quality Assurance (LQA) benchmarks. This is a guest-facing role that shapes a visitor’s first and last impression of the hotel, requiring a professional, friendly, and detail-oriented approach.
| Position | Front Office Agent |
|---|---|
| Company | Kempinski Al Othman Hotel |
| Location | Al Khobar |
| Salary | Not disclosed |
| Employment Type | Full-time |
Key Responsibilities
- Check guests in and out efficiently, maintaining LQA scores above 85%
- Assign rooms, accommodate special requests, and upsell hotel services
- Verify payment methods and follow credit/cash-handling procedures
- Process front-office cashier transactions, including currency exchange and shift-end cash balancing
- Handle guest inquiries, requests, and complaints professionally, in person or by phone
- Coordinate with housekeeping on room status, late check-outs, and early check-ins
- Maintain working knowledge of hotel services, daily activities, and reservation procedures
About the Employer
Kempinski Hotels, founded in Germany in 1897, is a long-established European luxury hotel group with properties across major cities and resort destinations worldwide, known for combining local character with international standards of service.
How to Apply
Apply directly via Kempinski’s official careers page: Apply Here